The Choice Is Yours
Just finished another audit and the issues remain the same. "The documentation does not support the treatment provided." This doctor faces significant financial loss. The entity is asking for repayment for the "unjustified" services and the demand is substantial. OUCH!
If it's not in your dental record, you didn't see it, you didn't say it, you didn't do it, it didn't need to be done, and it doesn't exist from a legal perspective. Be careful to document in such a way that there's no question left unanswered, no service provided left to the imagination. The dental record should read like a story that has a beginning, middle, and end where everything is recorded. I know, I know. There are only so many hours in a day, but ask this doctor who will most probably write a six-figure check. The time taken to document completely would have been very well spent and could very well have prevented this action. When you are tempted to cut corners in your recordkeeping, billing, and coding systems weigh the consequences and choose wisely. Defending yourself and your practice....priceless.
For help in bringing your systems up to speed, give me a call. I'm on your side and here to help!